Wedding cake with floral decorations on a wooden stand

Terms and Conditions

Welcome to Memorable Moments! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully.


1. General Information

1.1. Memorable Moments operates https://memorablemoments.co.nz
1.2. These terms apply to all users of the website, including browsers, customers, and merchants.
1.3. By using this website, you represent that you are at least the age of majority in your country or that you have given consent to allow any of your minor dependents to use this site.


2. Product Information

2.1. We strive to ensure that all product descriptions, images, and prices on our website are accurate.
2.2. All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
2.3. Colors and images of products may vary slightly due to display settings on your device.


3. Ordering and Payment

3.1. By placing an order, you agree to provide accurate, current, and complete information.
3.2. All payments must be made at the time of purchase.
3.3. We reserve the right to refuse any order if fraud, errors, or other issues are suspected.


4. Shipping and Delivery

4.1. We aim to process and ship orders within 3-5 business days. Delivery times may vary depending on your location.
4.2. Any delays caused by third-party couriers are beyond our control, but we will assist in resolving issues when possible.
4.3. Shipping costs are calculated at checkout and are non-refundable.


5. Returns and Refunds

5.1. Please refer to our Refunds and Returns Policy for detailed information.
5.2. Personalized or custom-made items are non-refundable unless defective or damaged.


6. Intellectual Property

6.1. All content on this website, including text, images, and logos, is the property of Memorable Moments and is protected by copyright laws.
6.2. You may not reproduce, duplicate, or exploit any portion of the website without written permission.


7. User Conduct

7.1. You agree not to use the website for any unlawful or unauthorized purpose.
7.2. Prohibited activities include, but are not limited to:

  • Uploading malicious software or viruses
  • Violating the rights of others
  • Collecting personal data without consent

8. Limitation of Liability

8.1. Memorable Moments is not responsible for any damages resulting from the use of our website or products, including indirect, incidental, or consequential damages.
8.2. We make no guarantees about the accuracy or completeness of the content on our website.


9. Indemnification

9.1. You agree to indemnify Memorable Moments and its affiliates from any claims, damages, or liabilities arising from your use of our website or violation of these Terms.


10. Changes to Terms

10.1. We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website.
10.2. Continued use of the website following changes constitutes acceptance of the revised Terms.


11. Governing Law

11.1. These Terms are governed by the laws of New Zealand.
11.2. Any disputes arising from these Terms will be resolved exclusively in the courts of New Zealand.


12. Contact Information

If you have questions about these Terms and Conditions, please contact us:

  • Email: support@memorablemoments.co.nz
  • Phone: +6420 4130 8728
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